With the increase in cases in NSW, we are experiencing staff shortages in our warehouse. As a result, orders will be delayed in being dispatched.
We appreciate your patience and understanding as the team works as quickly as possible to process all orders in a safe and coordinated manner.
WE ARE STILL OPEN
Our online store is still open with orders being dispatched daily Monday - Friday. We are taking all necessary precautions to ensure the safety of staff and the timely delivery of orders.
OPERATIONS & FREIGHT DELAYS
Social distancing, a reduction in air freight capacity, and an increase in online shopping is also causing a delay across the AusPost and Startrack networks, with deliveries to some areas delayed an additional 7-10 business days from the normal delivery time frame (usually 2-7 business days from dispatch).
Please note these timings are an estimate only and you may experience longer delivery times due to AusPost or Direct Freight delivery issues that are unforeseen or unavoidable beyond our reasonable control. For up to date information please refer to the AusPost website here.
Please understand the above is subject to change as the situation is evolving daily, however we will do our best to keep our customers informed.
Our customer service team are available to answer any questions that you may have. We have a team online who are working from home from 9am-5pm ADST Monday - Friday via firstname.lastname@example.org.