COVID-19 Updates

WE ARE STILL OPEN

Our online store is still open with orders being dispatched daily Monday - Friday. We are taking all necessary precautions to ensure the safety of staff and the timely delivery of orders.

 

 

DISPATCH & DELIVERY DELAYS

Due to the current stay at home orders, we have a reduction in team members at our Moorebank warehouse. As a result, dispatch may be delayed up to 5 business days. We appreciate your understanding as the team is working as quickly as possible.

 

Social distancing, a reduction in air freight capacity, and an increase in online shopping is also causing a delay across the AusPost and Startrack networks, with deliveries to some areas delayed an additional 7-10 business days from the normal delivery time frame (usually 2-7 business days from dispatch).

 

Please note these timings are an estimate only and you may experience longer delivery times due to AusPost or Direct Freight delivery issues that are unforeseen or unavoidable beyond our reasonable control. For up to date information please refer to the AusPost website here.  

 

Please understand the above is subject to change as the situation is evolving daily, however we will do our best to keep our customers informed.

 

 

DISPATCH & DELIVERY DELAYS

Due to the current COVID-19 restrictions in Sydney, we are experiencing delays in shipments of our new products. This includes all products currently available for pre-order. If you have purchased a product on pre-order and would like further information, please contact our Customer Service team on home@no22.com.au with your order number.

 

 

CUSTOMER SERVICE

Our customer service team are available to answer any questions that you may have. We have a team online who are working from home from 9am-5pm AEST Monday - Friday via home@no22.com.au.