Returns Policy

General Returns Policy
No. 22 does not offer refunds for change of mind. We understand that sometimes items are not suitable or may not meet expectations, so we are happy to provide an exchange on full-priced items, should they meet the below requirements:
– Items need to be sent back to us within 10 days of delivery.
– Items should be returned new, unused and in the original packaging. Returned items that have been used will not be accepted and will be returned to the customer.
– Items are not on sale or discounted.

Items purchased with a promotional code or discounted are deemed sale items and will not be eligible for a return.

Pre-Order Products
Products that are purchased on pre-order will be sent once the item is in stock. The delivery timeframe is an approximate only and please be aware the product may take slightly longer to arrive than initially expected. No. 22 does not accept any cancellations or refunds on products purchased on pre-order.

Faulty Items
We aim to provide our customers with products of the highest standard and quality. If you received an item that you believe has a manufacturing fault, please email home@no22.com.au and provide your Order Number and a photo (or two, if possible) showing the defect/fault, which will speed up the returns process.

As per our FAQ page, we do not accept returns on products that have broken after being placed in the dishwasher.

In accordance with the Australian Competition and Consumer Commission if the item we have sent has a minor fault then we have the right to repair the fault to the product and send it back to you. If we believe the fault cannot be repaired then we will send to you a replacement product, which matches your original purchase. However, if we are unable to repair or replace your faulty item then we will reimburse you in full for your purchase.

Our returns policy lasts 30 days. If 30 days have passed by since your purchase, unfortunately we cannot offer you a refund or exchange.

Outlet / Clearance
Please note that all items purchased in our OUTLET / CLEARANCE are final sale and not eligible to be returned. No. 22 cannot issue returns for change of mind or dissatisfaction with the condition of the OUTLET / CLEARANCE items.

How To Complete Your Return
To complete your return, please send an email to home@no22.com.au, with your No. 22 Order Number and the reason you are requesting the return.
We will get back to you with an update on how to complete your return. You will have 10 days from the date of our email to send your item to us.

Important Information
Please take care when sending items back to us, as items lost in the post are your responsibility and we cannot offer exchanges or credit notes on lost parcels. We always recommend using registered post with a tracking number to avoid missing parcels.